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How to Automate Your Support Function to Save Time and Money

It’s 2023 and you're working with less tools, less people, and less budget. It’s time to automate parts of your support process so you can save time and money – without sacrificing the customer experience or reducing human interaction. RevOps Co-op recently hosted a roundtable discussion with customer success experts Abigail Phillips (VP of Customer Success at Help Scout), Mercer Smith (VP of CX Insights and Community at PartnerHero), and Maddy Martin (Senior VP of Growth at Smith.ai), where we discussed automation, scaled support, and keeping the human element intact.

Watch the full video and read more about what we discussed here.

🔊 Community Announcement

The RevOps Co-op is officially offering RevOps Recruiting services through a delivery partnership with TwentyPine, a leading RevOps recruiting agency 💪🏻.

We’ve been building the RevOps Co-op community over the last 2 years, and during this time we’ve seen the slew of challenges faced by RevOps teams…one of which is hiring. We’ve always done our best to connect members to resources that can help…and now we want to be one of those resources as well 🙂

So what sort of RevOps Recruiting services are we offering?

Our specialty is helping folks looking to hire RevOps, SalesOps or Salesforce professionals. Some examples of prior roles we’ve filled include VP of Professional Services, Director of RevOps, CRM Product Owner and Lead SFDC Developer, among others.

And what sort of companies are a good fit?

We’ve worked with small companies and Fortune 500s with thousands of employees, along with ISVs. This includes spinning up teams from scratch and growing existing teams. If you want to learn more about how we can help with your RevOps hiring efforts, just click the button below!

Learn More

🗣️ Conversations from the Community

04_RevOps-Questions

How much do you trust the accuracy of your CRM data?

A simple "emoji rating scale" led to quite a lively conversation. See replies.

Simple, yet nuanced question - what is your definition of churn?

I have what I thought was a standard definition and need to gut check that I'm not losing my marbles. See replies.

08_Tools-and-Software

Trying to track Gmail activities of AEs to Salesforce - using a free plugin currently but looking for a more robust solution.

Any tips would be appreciated. See replies.

Anyone having a good alternative to hunter.io? They don’t have a LinkedIn integration anymore.

The need is only an email finder that works on LinkedIn. See replies.

🗓️ Upcoming Events

We've got 7 events happening between February 15-March 7; Check them out here!

📚 What We're Reading

📱 This Week in RevOps Social

💼 Featured RevOps Jobs

🙌 Weekly RevOps-approved Meme

Thanks, Evan Dunn!

Not a member? RevOps Co-op provides resources, content and community for those who ❤️ revenue operations. This weekly newsletter features curated content on a variety of RevOps topics. We also have a private Slack community with 7,000+ RevOps pro’s from companies like Slack, Lyft, Clari, Miro and more 👉🏻 click here to join.

And don't forget to follow us on social media 👇

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